Clinic setup guide

Set up a clinic room and run the first test.

Follow this when setting up eyeQ on a clinic staff device. The flow creates a clinic account, opens the command center, pairs the patient display, adds a patient, and records the first Near Acuity result.

Fix the post-account blocker Start walkthrough

Command center showing a six-character room code

If you created an account and cannot get past that

On the setup-complete screen, tap Open command center.
If the command center says No room, tap Show a code.
Tap New code to create the first room.
On the patient display, enter the six-character code shown on the staff device.

Before you start

Use the clinic setup path for staff-guided testing.

You need the eyeQ Android app on the staff device, a second tablet or browser screen for the patient display, internet access on both screens, and a clinic email and password. Invited Android beta testers can install from eyeq.health/beta/android with the beta password from their eyeQ contact. If the signup form asks for an access code, use the one from your eyeQ invitation — ask your eyeQ contact if you need a code.

Do not start with Run a near-vision test now for clinic pairing.

Choose Create or set up a clinic on the first screen.
Choose Clinic as the staff device role.
The Continue button stays disabled until clinic name, email, password, and practice type are complete.

The short path

Account creation is only the first step.

Create clinic Tap Get started, then fill in the clinic details and practice type.

Open command center This is where staff controls the patient display.

Create a room Tap Show a code, then New code when the room says No room.

Pair and test Pair the display, select a patient, and send Near Acuity.

Step-by-step walkthrough

From first launch to the first accepted result.

These steps use the customer-facing clinic setup flow and the patient display pairing flow.

1. Open the app

Choose Create or set up a clinic. Do not use the no-account test path when you want a paired patient display.

Staff device First launch

Welcome launcher with Create or set up a clinic option — Start here for clinic setup.

2. Start the clinic setup

Tap Get started on the Create your clinic card. (Unified Imaging can be connected later, once that integration is live.)

Welcome to eyeq screen with the Create your clinic card

3. Create the clinic account

Enter the clinic name, work email, and password. Most signups don't ask for a code — but if an Access code field appears, enter the code from your eyeQ invitation. Scroll down, select the practice type, and keep the device role set to Clinic.

Why Continue may be disabled

The app requires a practice type before it lets you continue. Select Retina, Glaucoma, Optometry, or Mixed practice.

Clinic account form — Enter account details.

Clinic form completed with practice type selected — Select practice type and Clinic role.

4. Open the command center

After setup completes, tap Open command center. This takes staff to the room controller.

Setup complete screen showing Open command center

5. Create the first room

A brand-new clinic may show No room. Tap Show a code, then tap New code. The header changes to Unnamed room and a six-character code appears.

Command center before room creation — Before room creation.

Command center after room code creation — Room code created.

6. Pair the patient display

On the patient display tablet, laptop, or browser screen, open app.eyeq.health/pair and enter the six-character code from the staff device. When pairing succeeds, the patient display says Connected.

The staff device then changes from waiting to Live on patient display.

Patient display showing Connected — Patient display.

Staff command center showing Live on patient display — Staff device.

7. Add the first patient

Tap Select patient, then + New patient. Enter the patient name, then tap Add and select. The picker closes on its own; on older builds (APK v7 and earlier), tap outside the panel to close it.

New patient form filled — Add and select.

8. Send Near Acuity to the display

Tap Near Acuity on the staff device. The patient display automatically opens the Near Acuity screen.

Staff screen after Near Acuity sent — Staff sends the test.

Patient Near Acuity test screen — Patient display opens the chart.

9. Record and accept the result

On the patient display, tap the smallest line the patient can read. Staff confirms the result and taps Accept result. The staff screen saves that eye and advances to the next eye.

Until the patient taps an answer, Accept result stays dim and shows Waiting for the patient's answer — or type the result above.

Staff screen after result received — Result received.

Staff screen after result accepted — Result accepted.

Troubleshooting

Common setup blocks and the quickest next step.

Stuck after account creation

Tap Open command center. If the command center says No room, tap Show a code, then New code.

Need the Android beta APK

Open eyeq.health/beta/android on the Android device, enter the beta install password, and tap Download APK. The beta password is separate from the clinic account password.

Continue is disabled

Select a practice type. The clinic form requires Retina, Glaucoma, Optometry, or Mixed practice.

Patient display is not paired

Use the six-character code shown on the staff device. Refresh the patient display if the code is old.

Patient picker blocks the test grid

On current builds the picker closes on its own after Add and select. On APK v7 and earlier, tap outside the panel to close it.

Calibrate your screen first appears

That is the calibration reminder. You can keep going for a quick walkthrough — calibrate before relying on letter sizes for real measurements.

The patient display went back to its pairing screen

Displays disconnect after sitting unused for a long stretch. Show the room code on the staff device and enter it on the display to reconnect.

That access code isn't valid

If the form shows an access code field, use the code from your eyeQ invitation. Check for typos, or ask your eyeQ contact for a fresh code — codes have limited uses and can expire.

Signup fails entirely

Confirm the Android build points at the hosted API or the intended testing API.